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We have a dedicated quality control team that monitors the entire production process, from raw materials to finished products. If any issue arises, immediate corrective actions are taken. Samples from each batch are tested in our in-house lab, and products are either cleared for export or rejected based on the results. Our factory holds certifications like ISO22000, HACCP,BRC and FDA standards, which ensure top-level compliance. Additionally, our facilities have been inspected and approved by major brands such as Disney and Costco. Our products meet California Proposition 65 safety standards. Upon specific customer request, we can also arrange for third-party inspection reports.

We take swift and empathetic action on customer quality complaints. We request all necessary details, including photographs and videos, to understand the specifics. We then address the problem, whether it involves replacing the product, offering a refund, or taking other appropriate corrective actions. We keep the customer informed throughout the process and maintain complete transparency. After resolving the issue, we follow up to ensure we've reinforced our valued customers' trust in our product and brand.

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We're truly honored by your confidence in our products and brand. However, various factors must be considered. Let's start by building a stable partnership. If our products perform well in your market, we'd be delighted to grant you exclusive distribution rights, recognizing your efforts in market development and long-term maintenance. We always support our top-performing customers by rewarding them and protecting their market. We're attentive to customer needs and work to prevent unnecessary competition for the same products within the same market.

Delivery times vary based on multiple factors, including the number of products per container, custom-designed packaging, import and food safety protocols, ordering timing, and logistics availability. Depending on these variables, delivery can range from 15 to 45 days.

Absolutely! We produce confectioneries for leading brands and retailers, and our professional design team can customize products and packaging to meet your ideas and requirements. Depending on your needs, there may be additional costs for OEM services beyond the product cost. Feel free to contact us for more details.

As a standard norm and company policy, we require a 30% down payment along with the order, and the remaining 70% before the shipment.

We offer multiple convenient payment methods, such as wire transfer, Western Union, PayPal, and more. Simply choose the option that suits you best.

Absolutely, we can provide specific test reports for our products and arrange audit reports for our various manufacturing facilities to ensure compliance with your requirements. Feel free to reach out if you need more details.

 We provide a variety of logistic support services based on your trade agreement. These services can include coordinating with your shipping agent, container booking, cargo consolidation, customs clearance, preparing shipping documents, and delivering bulk cargo at the port of shipment.

Freeze-dried candy is a type of confectionery made through a low-temperature vacuum drying process that removes moisture. This method preserves the food’s original color, flavor, and aroma while preventing nutrient loss and spoilage. Freeze-dried candy also extends the shelf life of the product, making it safer and more hygienic for storage.

 While freeze-dried candy is tasty, it has some potential drawbacks. It is high in sugar, and excessive sugar consumption can lead to health issues such as weight gain and tooth decay. Additionally, freeze-dried candy has very low water content, so it’s important to drink plenty of water afterward to prevent thirst and dehydration.

 Freeze-dried candy should be stored in a cool, dry, and air tight sealed container or bags, away from direct sunlight, high temperatures,and humidity. It’s best to consume the candy shortly after opening. If not, reseal it in an airtight bag or container to prevent moisture absorption and softening. If you notice any unusual odors, discoloration, or mold, do not consume the candy and discard it immediately

The freeze-drying process typically takes between 20 and 40 hours. This duration can vary depending on the specific candy, as items with higher water content generally require more time to freeze-dry.

Soft candy expands during freeze-drying because of sublimation. When the candy is subjected to extremely low temperatures and pressure, the moisture inside transforms directly from ice to vapor. As the water vapor expands, it causes the candy to puff up, giving it that expanded look.

The freeze-drying process removes all the water in the candy, leaving A strong flavor that delighted your taste buds. Taste is the most important thing for freeze-dried candy, and every bite is full of overwhelming impact.

Freeze-dried candy is porous and light in texture. If you squeeze it with your fingers, it feels like cracking. Lyophilized products tend to be lighter but larger.

Many freeze-dried candies cater to various dietary restrictions, but it's crucial to check the product label for exact specifications. We provide options that are gluten-free, nut-free, and vegan, ensuring everyone can enjoy them.

Yes, freeze-dried candy can be rehydrated by adding water. However, this may alter the texture and flavor.

The key difference lies in the freeze-drying process, that removes moisture and intensifies the flavor. This results in a unique texture and a longer shelf life compared to the traditional candies, which often contain higher moisture levels.

While many freeze-dried candies are made without common allergens, it’s crucial to read the labels for specific ingredient information. We recommend checking for allergens such as nuts, dairy, or gluten, especially if you have dietary sensitivities.

You can purchase freeze-dried candy directly from our website or find it in selected retail stores. For the best selection, we recommend checking our online store for exclusive flavors and new products.

Freeze-dried candy is generally safe for children, but it’s important to supervise younger kids while eating it. The candy can be quite light and crunchy, so ensure they chew it properly to avoid any choking hazards.

When stored properly in a cool, dry and airtight containers or bags, freeze-dried candy can last for several months or even years without losing its quality. Always check the packaging for specific best-by dates and storage recommendations.

Freeze-dried candy isn't exactly a health food, but it does have some benefits. The freeze-drying process can preserve more of the vitamins and minerals found in the original ingredients compared to traditional candy-making methods. Plus, it usually has fewer additives and preservatives. That said, it's still candy, so enjoying it in moderation is key.

Yes, we offer bulk purchasing options for those interested in ordering larger quantities. Please contact our sales team directly for pricing, availability and special promotional offers.